Our Terms and Conditions
Last update: 21 January 2019
Please find below our Terms and Conditions. These always apply when you use or place an order via our Website and contain important information for you as a buyer. Please therefore read the General Terms and Conditions carefully.
Article 1. Definitions
1.1 Superschoenen: part of Deals Outlet BV. based in Haarlem and registered with the Chamber of Commerce under registration number KvK 73275891.
1.2 Environment: Superschoenen.nl, and any other application designated by Superschoenen.nl.
1.3 Platform: the environment on which third parties offer products to Users.
1.4 Website: Superschoenen.nl's website, which can be accessed via www.Superschoenen.nl and all associated subdomains.
1.5 Users: each visitor to the Environment.
1.6 Customer: every user of the Environment who proceeds to purchase a product via the Platform.
1.7 Agreement: any arrangement or agreement between Other Seller and Customer, of which agreement the General Terms and Conditions form an integral part.
1.8 General Terms and Conditions: the present General Terms and Conditions.
1.9 Other Seller(s): a third party, being a legal or natural person offering products to Users via the Platform.
Article 2. Applicability of the General Terms and Conditions
2.1 The General Terms and Conditions apply to all offers, agreements and deliveries, unless explicitly agreed otherwise in writing.
2.2 If the Customer's order, confirmation or notice of acceptance includes terms or conditions which deviate from or are not contained in the General Terms and Conditions, these shall only be binding if and insofar as Superschoenen.nl has expressly accepted these in writing.
Article 3. Prices and Information
3.1 All prices stated on the Website and in other materials originating from Superschoenen.nl or Other Seller are, if applicable, inclusive of VAT and, unless stated otherwise on the Website, other government levies.
3.2 The prices displayed are, if indicated, including shipping costs.
3.3 The contents of the Website have been compiled with the utmost care. However, Superschoenen.nl cannot guarantee that all information on the Website is correct and complete at all times, as Other Sellers also have the possibility to place information on the Platform. All prices and other information on the Website and in other materials originating from Superschoenen.nl or Other Sellers are therefore subject to manifest programming and typing errors.
3.4 Superschoenen.nl cannot be held responsible for (colour) deviations as a result of screen quality.
Article 4. Services provided by Superschoenen.nl
Superschoenen.nl's services are solely and exclusively aimed at mediating in the conclusion of an Agreement between the Customer and the Other Seller.
Article 5. Conclusion of the Agreement
5.1 The Agreement is concluded at the moment of acceptance by the Customer of Other Seller's offer via the Platform and the fulfilment of the conditions set out therein.
5.2 If the Customer has accepted the offer, Superschoenen.nl will immediately confirm electronically the receipt of the acceptance of the offer by Other Seller. As long as the receipt of this acceptance has not been confirmed by the Other Seller, the Customer has the option to dissolve the Agreement.
5.3 If, when accepting or otherwise entering into the Agreement, the Client provides incorrect data, Other Seller is entitled to fulfil its obligation only after the correct data have been received.
Article 6. Execution of Agreement
6.1 As soon as the order has been received by Superschoenen.nl, Other Seller will send the products with due observance of the provisions in paragraph 3 of this Article as soon as possible.
6.2 The Other Seller is entitled to engage third parties to execute the obligations arising from the Agreement.
6.3 The Website clearly describes, in good time before the conclusion of the Agreement, the manner in which delivery will take place and the period within which the products will be delivered. If no delivery period is agreed or stated, products will in any case be delivered within 30 days.
6.4 If Other Seller is unable to deliver the products within the agreed period, Superschoenen.nl shall inform the Customer. In this case, the Customer can agree to a new delivery date or he will be given the opportunity to dissolve the Agreement free of charge.
6.5 As soon as the products to be delivered have been delivered to the specified delivery address, the risk, where these products are concerned, will pass to the Customer.
6.6 Other Seller is entitled to deliver a product of similar quality as the product ordered, if the product ordered is no longer available. Client is then entitled to dissolve the agreement and return the product free of charge.
Article 7. Right of withdrawal
7.1 This article only applies if Customer is a natural person not acting in the exercise of his profession or business. Business Customers therefore do not have the right of withdrawal.
7.2 Customer has the right to dissolve the remotely concluded Agreement within 14 calendar days after receipt of a product, without giving reasons. After notification, the customer has a further 14 calendar days to return the product. Only the direct costs for the return shipment shall be borne by Customer. Customer must therefore bear the return costs himself. Any costs paid by Customer for shipping and payment of the product to Customer will be refunded to Customer upon return of the entire order.
7.3 The Customer can terminate the Agreement in accordance with paragraph 2 of this Clause by returning the product to Superschoenen.nl within the period set out in paragraph 2, or by informing Superschoenen.nl within this period that he renounces the purchase and the product, after which he will return the product as soon as possible. If this is the case, the Customer must contact our customer service department, which will send a return form with instructions.
7.4 Amounts already paid by Customer (in advance) will be refunded to Customer as soon as possible, but at the latest within 14 days after dissolution of the Agreement.
7.5 Information on whether or not the right of withdrawal is applicable and any desired procedure shall be clearly stated on the Website in good time before the conclusion of the Agreement.
ARTICLE 8. EXCLUSION OF THE RIGHT OF WITHDRAWAL
8.1 The Buyer's Right of Withdrawal is excluded to the extent provided for in paragraph 2 of this Article. The exclusion of the Right of Withdrawal shall only apply if it is clearly stated in the offer, or at least in good time before the conclusion of the Agreement.
8.2 Exclusion of the Right of Withdrawal is only possible for Products:
- Products made according to the Customer's specifications
- Hygienic products or products with a health risk for which the seal has been broken
- Audio and video recordings and computer software with broken seals
- Products with a limited shelf life
- Newspapers, periodicals or magazines
- Contracts concluded during a public auction
- Digital content such as Apps, where consumers have expressly waived their cooling-off period
- Services such as holiday accommodation, goods transport, car rental, catering or leisure.
- Goods or services subject to fluctuations in the financial markets
- Items which, after delivery, are by their nature irrevocably mixed with other items
- The supply of alcoholic beverages the price of which has been agreed upon at the time of the conclusion of a consumer purchase, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the trader has no control
- Services under certain circumstances
Article 9. Payment
9.1 The Customer must make payments to Superschoenen.nl in accordance with the payment methods indicated in the order procedure and possibly on the Website. Superschoenen.nl is free in its choice of payment methods and these may also change from time to time.
Article 10. Complaints procedure
10.1 If the Customer has a complaint about a product and/or other aspects of the services provided by Superschoenen.nl or another retailer, the Customer can submit a complaint by e-mail or post to Superschoenen.nl. See the contact details at the bottom of the Terms and Conditions.
10.2 Superschoenen.nl will respond to the Customer's complaint as soon as possible, but in any case within 5 days of receiving the complaint. If it is not yet possible to provide a substantive or definitive response, Superschoenen.nl will confirm the complaint within 5 days of receiving it and give an indication of the period within which it expects to provide a substantive or definitive response to the Customer's complaint.
10.3 As of 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint via the European Union platform."
Article 11. Third party offers
11.1 The Customer acknowledges that the purchase agreement is established between the Customer and Other Seller (the third party offering the product(s) for sale via the Environment) and that Superschoenen.nl is not and/or does not become a party to this agreement. The agreement is concluded if and when the Other Seller has accepted the order.
11.2 In case of questions and/or complaints about the products purchased by the Customer from Other Sellers, the Customer should always contact Superschoenen.nl's customer service. Superschoenen.nl only has a mediating role here. The Buyer acknowledges that he/she cannot appeal to Superschoenen.nl in these cases and Superschoenen.nl is not liable in any way, including but not limited to any unsoundness of the purchased product.
11.3 Other Seller(s) offer their products via the Platform. Superschoenen.nl is in no way responsible for the verification or assessment of this offer by Other Seller(s). Superschoenen.nl does not accept any responsibility or liability for actions, products and content of all these Other Seller(s).
11.4 Superschoenen.nl is in no way liable for the quality, safety or legality of the product offered or sold by the Other Seller. The Customer indemnifies Superschoenen.nl against all claims relating to products sold via Platform, including but not limited to product liability as set out in article 6:185 of the Dutch Civil Code.
Article 12. Final provisions
12.1 The Agreement is governed by Dutch law.
12.2 Unless otherwise prescribed by rules of mandatory law, all disputes arising from the Agreement shall be submitted to the competent Dutch court in Heerlen.
12.3 Any liability of Superschoenen.nl will be limited to damage resulting from intent or gross negligence on the part of Superschoenen.nl.
12.4 Should any provision in these Terms and Conditions prove to be invalid, this will not affect the validity of the entire Terms and Conditions. In that case, the parties will determine (a) new provision(s) to replace it, which will, as much as legally possible, fulfil the intention of the original provision.
Contact details
Should you have any questions, complaints or comments after reading these Terms and Conditions, please feel free to contact us in writing, by e-mail or via Facebook.
Superschoenen.nl , part of Deals Outlet B.V.
Keizersgracht 520H
1017EK Amsterdam
The Netherlands
E-mail: support@superschoenen.nl
Chamber of Commerce: 73275891
VAT: NL859434047B01
